CC&B is one of the most successful billing and customer care software that is working in over 100 companies in the world. It facilitates customer care and Billing where consumers will get all kinds of facilitation including on-line bills, new application tracking, and complaint lodging. This system will achieve higher level of process efficiencies. We are confident that we will be able to provide tremendous benefits to consumers, which will improve our consumer outreach and satisfaction.
SNGPL is the largest implementers of the C'C&B System in a gas utility in the world. During the initial phase we are encountering some technical problems that are being rectified. We would like to extend our sincere apologies to those consumers who have received late, provisional or abnormally high bills during this period.
Through this press release, we request our esteemed customers kindly contact our Consumer Centres for redressal of their complaint. Kindly bear in mind that the high gas bill may also be due to higher gas consumption due to winter season. Assuring you of our best services, we remain committed to serve our esteemed consumers with the very best customer care and support utilising the best available resources, both human and machine.-PR